30 Mar 2020
Support for clients uninterrupted
Support for clients uninterrupted
In line with national efforts to limit the spread of COVID-19, Primary has moved all staff to telework. Our first thought is for the health and well-being of all our clients, suppliers, colleagues and team.  Normal working hours remain 8.30am to 6pm, and our often used 24x7 support will continue as required for all clients. We have invested heavily in cloud-based systems and mobile technology over the past few years to ensure clients can contact us anytime and receive full service from any location. All members of our team have been set up to work remotely and maintain access to all our servers and network. We are already helping clients deliver online events and more written or video communication. It’s business as usual, with some minor process changes. These will be tailored to ensure maximum effectiveness over time and currently include: 
  • All of our inbound office phone lines will be diverted to the phones of specific staff
  • Outbound calls will be made from mobile phones rather than our switch number
  • Clients are provided with direct mobile numbers for their support teams – see below
  • Meetings will be conducted using Zoom video conferencing or our teleconferencing lines
  • Training and workshops will be delivered using Zoom video conferencing
Colleagues in Hong Kong have just returned to their consultancy offices after teleworking for seven weeks. Their experience has informed our new support structures and we are also tailoring support to each client’s systems to maximise our services during this unprecedented time.  As always, we are all here and available to support clients. We welcome ideas, queries or suggestions on how we can continue to provide leading services during this unprecedented time. We know that it will be a very stressful period, even for those who do not suffer from the virus during the coming months. Every home, business and organisation will be affected. Every day we will face a new challenge, and hopefully also be able to share a new victory. Staying in touch by phone, and sharing experiences will be essential. Please get in touch at any time. Chris Hall, Chief Executive Officer chall@primary-pr.com