In line with national efforts to limit the spread of COVID-19, Primary has moved all staff to telework. Our first thought is for the health and well-being of all our clients, suppliers, colleagues and team.
Normal working hours remain 8.30am to 6pm, and our often used 24x7 support will continue as required for all clients.
We have invested heavily in cloud-based systems and mobile technology over the past few years to ensure clients can contact us anytime and receive full service from any location. All members of our team have been set up to work remotely and maintain access to all our servers and network. We are already helping clients deliver online events and more written or video communication.
It’s business as usual, with some minor process changes. These will be tailored to ensure maximum effectiveness over time and currently include:
- All of our inbound office phone lines will be diverted to the phones of specific staff
- Outbound calls will be made from mobile phones rather than our switch number
- Clients are provided with direct mobile numbers for their support teams – see below
- Meetings will be conducted using Zoom video conferencing or our teleconferencing lines
- Training and workshops will be delivered using Zoom video conferencing