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How to make an outreach program

How to make an outreach program that lasts forever

And they have continued to deliver quality teaching as 2022 saw students return to the classroom and some semblance of normality.

Primary has been working with teachers for over 18 years –developing, managing, and growing Electricity Safety Week (ESW) each year on behalf of Ausgrid, Endeavour Energy, Essential Energy in NSW and Energy Queensland across QLD.

The program is designed in collaboration with education stakeholders and teachers, with the aim of helping primary school-aged students learn about how electricity works and how to stay safe around electrical equipment.

This year over 98% of primary schools across QLD and 96% across NSW received a free resource pack with a K-6 Lesson book, student prizes, a simple circuit kit and posters to help provide hands on resources to raise awareness of the hazards associated with electricity.

There are many unique aspects to developing and maintaining high engagement for a program such as Electricity Safety Week each year.

The key is to continue to consult and engage with the teaching community. More than that, for a program of such scale to withstand the test of time (and a pandemic), here are some tips we have picked up on the way:

  1. Change is hardly ever a bad thing – challenges and roadblocks often result in innovation and improvement; the old adage is true – necessity (with a sprinkle of creativity) is the mother of invention.
  2. Evaluation is not essential, it is critical – ongoing research and feedback from stakeholders and your target audiences will inform how the program can improve, helping you build on solid foundations, year on year. Our annual teacher surveys are a goldmine, helping refine objectives, and approach.
  3. Flexibility desirable – the ability to consider what may be potentially required and building in contingency plans, means that regardless of the curveballs, the approach is supported with a methodology safety net. Quick thinking in 2020 and 2021 saw the volunteer school visits, a very loved part of ESW, move to an online format.


We are looking forward to continuing to work with the teaching community for the rest of this year, in 2023 and beyond. The Australian education landscape is changing and with curriculum reform on the horizon, there is so much to be excited about!

It is also important to recognise those working behind the scenes in various education and curriculum authorities, who are involved in developing resources, training and other support measures for schools.

Also, a reminder from your friendly PR, communication and creative agency, don’t forget it’s World Teachers Day on 28 October. If you know a teacher or if you are one, take the opportunity to celebrate the hard work and dedication of all teachers including student teachers, teacher aides and retired educators.

The photos show what students learned through the ESW campaign.

Mary-Anne Boustany is Senior Account Director with Primary Communication and together with Paris Fittler, Account Executive, ran this year’s Electricity Safety Week program.

Award wins are brand positive

Award wins are brand positive

The Business Award for Digital Transformation recognises organisations that have successfully implemented initiatives that demonstrate excellence in digital transformation. The win means that TIBCO are now automatically nominated for the international award in recognition of their unique work with the Mercedes-AMG Petronas Formula 1 Team.

Winning awards are always positive brand promotion for any organisation; however, the award process often means combining strategy and excellent writing skills, to position you for a successful award application.

The TIBCO Australian Business Award application was 16 pages long and the criteria very specific. With this final outcome however, it was worth the time and effort!

The Primary Comms Tech Team was really happy to be part of the nomination process and would like to congratulate the TIBCO team again for this positive recognition and promotion of the TIBCO brand through the Australian Business network.

Find out more about the Australian Business Award for TIBCO here.

Elaine Banoub, Primary Communication Partner and Tech Team Lead

Football’s #EQUALISER campaign

Football’s #EQUALISER campaign

#EQUALISER was the name given to a successful six-week Federal Election specific campaign by Football Australia, aimed squarely at securing local level funding commitments from both major parties for Female Friendly Facilities, of which this sports-mad country of ours is in dire need.

It has been made all the more pressing by the fact that we are on the cusp of hosting (along with our Kiwi cousins) the biggest event anywhere in the world in 2023 – the FIFA Women’s World Cup.

Football Australia’s report on the lack of Female Friendly Facilities raised the issue.

However, identifying a problem is often the easiest part, effectively just the first half of a long battle – providing a solution, that is what really counts most in this game.

And make no mistake, football came into this campaign with a kit bag bursting at the seams with strong arguments and big numbers.

  • More than two million participate in the beautiful game of football across Australia
  • Within the next five years, there’ll be an expected increase of 400,000 in participation and half of all those playing football in this country will be female

But here’s the kicker – less than 35% of football facilities in this country are female-friendly or gender-neutral.

No matter where they turned, that’s a problem staring policymakers squarely in the face.

Like any good manager or coach, football needed to create an easily understood but fertile narrative.

Early engagement, it cannot be stressed enough, is just as vital.

Teamwork too – absolutely pivotal to success.

Once you have your messaging right and your strategy in place, it’s crucial that everyone knows their role and plays to their strengths – you don’t see goalkeepers doing dance routines like The Wiggles now, do you? (Ok, there’s always an exception to any rule).

But the numbers which caused politicians, knee-deep in an election cycle remember, to sit bolt upright off the bench, pull up their socks, and take notice were the following:

  • More than 6000 people responded to a survey, of those, 65% said that commitments to spending on football facilities in their region, or at their club, would influence their vote.
  • When asked if football received its fair share of government funding compared to other sports, only 8% of respondents said yes.
  • And finally, it was revealed that the Australian football community has a social media following of over SIX MILLION.

And now you are in the game because, yes politics, just like football, is a numbers game (seats versus goals). In short, get more than your opponent, and you will savour the sweet taste of victory.

Just like on the pitch the success of the campaign can be measured by the scoreboard. Election commitments for the #Equaliser campaign tallied over $18 million!

By Frank Coletta

Frank is Primary’s Senior Counsel, Strategic Media & Government Relations, with extensive and trusted networks across media, government, sport, and social affairs.

Building stronger relationships

Building stronger relationships with local communities

The first round of community consultation was a great success, leading to fewer than six objections allowing the project a smooth path through the State Significant Development process and avoiding the Independent Planning Commission.

Four years on with the Freight Hub up in full operations Primary Engage was asked to come back and consult with the neighbouring community regarding noise attenuation.

This time the Primary team was set the task of identifying the owners of 17 properties that qualified for noise attenuation.

After some sleuthing behind the computer, many phone calls and even doorknocking the owners were identified and communicated with.

Each house was scheduled in for a visit from the noise experts and measurements were taken.

This is all part of Pacific National’s commitment to being a good neighbour and working with the community.

Primary Engage was pleased to help Pacific National navigate through the community engagement process.

By Chris Hall, Chief Executive Officer

power of proactive pitching

The real power of proactive pitching

Spotting an opportunity for a good story before a journalist does will always give you an edge on the competition.

After all, public relations is a two-way street – a good idea and well-constructed pitch can be extremely helpful for a journalist on deadline.

Staying true to this, Primary Communication recently identified an opportunity for a proactive news pitch around the one-year anniversary of the high-profile JBS Cyberattack, which left Australia’s largest meat processor out of action for five days with a $14.2M ransom to pay.

Consequently, cybersecurity client Claroty – an expert on the topic – was able to speak on the key trends and statistics which provided great insights and learnings for businesses who could be at risk of a similar cyberattack.

Specifically, Claroty’s ANZ Regional Director, Lani Refiti, spoke about why Australia’s Food & Beverage industry is still so vulnerable to attack, and how recent geopolitical conflict has heightened cyber risk in general.

This strategic move – as simple as it sounds -resulted in 66 stories and articles across primetime radio, TV programs and newspapers including 2GB Radio, ABC, The Canberra Times and WIN News TV.

Here are just some examples of coverage:

The moral of the story is: it’s easy for busy PR professionals to slip into a reactive mindset, but that one proactive idea can generate amazing outcomes.

That’s the kind of PR agency you should have on your side!

By Renee de la Motte

Renee is a Senior Account Manager specialising in tech who also brings experience in digital marketing and event management.

Braving the cold

Braving the cold for a Bondi icon

Lockhart-Krause Architects was commissioned to design alterations and additions to upgrade the club’s connection to community, supporting areas such as disabled access, children, nippers and family friendly areas, education space and address inequality of facilities for female members.

To help document and celebrate the milestone, we had a number of Council, Community and Project representatives willing to share their time to speak about the project and what it meant to the community and the many visitors who flock to the beach year-round.

From Paula Massselos, Mayor of Waverley to Brent Jackson, President of the surf club and Michael Ingrey, representative of the La Perouse Aboriginal Council, everyone spoke passionately about the project and the impact this upgraded facility will have from young to old.

Create is proud to work with Lockhart-Krause Architects to document and celebrate this milestone and looks forward to being part of the project during construction and completion in the near future.

Take a look at the video below and stay tuned for the journey ahead.

By Lauren Lawson

Lauren is Senior Account Manager with Primary Create, working with local, national and international clients, products and campaigns across disciplines and sectors.

Federal Government

Australia’s new Federal Government

A uniform swing of 3.7% saw Labor win a one-seat majority with 77 seats in the House of Representatives, the Coalition 58 seats, and the crossbenches 16 seats.

Of the 151 seats, 58 (37%) are held by women. However, in the Senate, women hold 43 (57%) of the 76 Seats.

Labor was indeed rewarded following a positive and disciplined, albeit “small target” campaign.

So, what’s next?

One of Labor’s biggest challenges now is maintaining that discipline as it navigates the volatile economic circumstances of increasing inflation and higher interest rates.

The government also has to present a coherent energy policy on the back of east-coast energy disruptions and the commitment to reduce emissions without being outflanked by the Greens who want to stretch them further than their election commitments.

The Coalition – on the other hand is left to lick its wounds and work out how to win back the voters they lost.

As is the case with any loss, vested interests are arguing about the future direction of the party.

Some argue that a move further to the Right will provide a clear conservative contrast to a progressive Labor government, while others maintain it was the conservative approach that alienated voters therefore, a move to centre is a better approach.

A challenge for the moderates is who to best lead the party in such a direction – following the decimation of their ranks by the Teal independents.

Conservative leaning Opposition leader, Peter Dutton has indicated that rather than trying to win back the predominately higher socio-economic coastal seats now held by the Teals, the Opposition should be targeting the traditional Labor-leaning outer suburban metropolitan seats,
with the promise of rewarding aspiration, reflecting a tactic that worked well for former Liberal Prime Minister John Howard.

While all of this is going on, it’s been interesting watching Anthony Albanese shift gears into governing in a measured and optimistic manner, which – if maintained -will make his team a formidable force to be reckoned with come the next election.

By Duncan Bremner

Duncan is Primary’s Senior Counsel, public affairs, with extensive and trusted networks in business politics, government, and media

Why Mental Health is a Primary matter

Why Mental Health is a Primary matter

During the COVID-19 lockdown across Sydney in 2021, Primary began the #WeArePrimary program – a highly-successful internal culture initiative which was created from valuable insights provided by staff.

The question which needed answering was, how do we best keep the team connected despite not existing in a face-to-face working environment?

One of the key focus areas of the #WeArePrimary program has been the promotion of better mental health.

To that end, the team recently attended the Better Mental Health Workshop hosted by Candice Lewis from Aspect Group.

“Everyone goes through stress and we should normalise speaking about this and the physical and emotional impacts it has on us,” said Renee de la Motte, Senior Account Manager.

“Every time we do a workshop like this, we create a safer and easier environment for people to discuss any issues they are experiencing.”

Taking a proactive approach to mental health, the team worked on evidence-based strategies and tools to best cope with high stress and pressure, improve mental resilience, and support their own and their co-workers’ mental wellbeing.

“The workshop highlighted many things, and the most prevalent was that I don’t really understand Mental Health and the struggles people with lived experiences go through like I thought I did,” added Bernadette Kazzi, Partner – Operations & Finance Manager.

“I also learnt how to manage tricky conversations with people who reach out with their problems.”

Senior Account Manager Danielle Cuthbert shares how she practically manages priorities for the day.

She suggests categorising your ‘to-do list’ as below:

  • My one thing (that I must get done today)
  • Should
  • Could

“It helps prioritise tasks and it is based on the concept that if you focus your energy on one key thing then there is generally a ripple effect,” said Danielle.

“It is from this book: ProduKtive Home – The ONE Thing (the1thing.com).”

Recent recruit Johanna Rigg-Smith particularly enjoyed the relatable and practical concepts of the workshop.

“I could see myself or people I know in most of the slides, but it was so great to have it laid out like that,” added Johanna.

“It really showed there was something practical you can do for any of the examples provided.

“Sleep, sunlight and exercise was an easy one. I’m loving my morning cortisol walk!”

Primary would like to say a big thank you to Candice for an eye-opening and informative workshop.

Federal Election

The Federal Election is done, so what happens next?

The Australian Public Service prepares sets of briefs for the parties most likely to form government. Work on the Red Book (Labor) and the Blue Book (Coalition) began before the election was even called.

Each outlines key issues for a new Government, what commitments were made in the campaign and how they can be delivered.

Incoming Prime Minister Anthony Albanese received his first transitional download from senior bureaucrats before the election, and a further briefing on Sunday.

He was sworn in today, along with four of his most senior ministers – Richard Marles (Defence and Deputy PM), Penny Wong (Foreign Minister), Jim Chalmers (Treasurer) and Katy Gallagher (Attorney-General).

Putting an interim cabinet in place enabled the PM and Minister Wong to fly to the Quad meeting in Tokyo and has been common practice since Gough Whitlam’s “It’s Time” election of 1972.

While the PM is away, you can expect the Labor Party factions to negotiate the distribution of portfolios, with the ALP Caucus due to meet and confirm all jobs on 30th May.

Ministers will be sworn in immediately after and briefed by their department heads about any issues they need to know about or appointments they need to make.

Life doesn’t stand still for the losers. The Ministerial Wing of Parliament House is buzzing to the sounds of personal documents being shredded, with official Cabinet records and departmental assets being handed over to the bureaucracy.

Thus is the nature of transition of power in our well-functioning democracy.

Craig Regan, Senior Account Director

Great political minds converge

Great political minds converge on Pyrmont

Former Federal Liberal Party Director, Brian Loughnane, and Labor Party consultant and former Prime Ministerial confidante, Bruce Hawker, gave the assembled crowd some telling insights into the campaign, which is moving through its second-last week.

The session was conducted under Chatham House rules so we won’t reveal anyone’s precise view about the likely verdict.

It’s fair to say, however, that the informed consensus in the room was that Labor has the less difficult path to victory.

Both speakers had a chance to deliver their overview before joining host Sally Loane in a Q and A session.

Brian said we will see plenty of surprises and seat swaps between the major parties with the preferences of independents likely to be crucial in electorates where the incumbent has a low primary vote.

Bruce reflected that the shift away from major parties is a worldwide occurrence, and in some ways, the rise of the so-called Teal candidates is a mirror image of Donald Trump’s activation of his own “deplorables”.

The night provided a fascinating download from both guests and was another feather in the cap of Business Sydney’s Paul Nicolaou, who is surely the city’s best-connected business networker. Primary Comms Group was delighted to be the sponsor.